Find answers to your questions about how to use the website and manage your FPL construction projects.
To register on FPL’s Project Portal, you will need a valid email address, which will be your user ID. You will also need to create a valid and secure password to protect the confidentiality of your Project Portal account. Do keep in mind this is a separate account from the one you may use on FPL.com.
Passwords are case-sensitive and must:
Your user ID for the FPL Project Portal is the email you used to register. To reset your password, click the Reset link below. If you continue to have difficulties logging in, please contact your local service center to get assistance from a local project manager. Please be aware your login is unique to FPL Project Portal, and not FPL.com.
To access your project, login to your account and locate your project on your dashboard. If you continue to have trouble locating a project, contact your FPL Project Manager or visit an FPL Construction Office.
Yes. Whenever we ask you to send personal and confidential information over the internet, we first establish a "secure session" using encryption technology. During a secure session, our computer exchanges key information with your computer in order to create a private conversation that only your computer and FPL’s server can understand.
Please review our Privacy Policy for additional details.
Your account will be protected by your user ID and password. After four unsuccessful login attempts, the “Lost Password/User ID” page is displayed and after more than 10 unsuccessful attempts, access to your account online will be blocked.
To update your profile information, login and navigate to your profile page. Choose the appropriate link in the Profile section to update your:
When you’re ready to start your FPL construction project, submit a project application. FPL will send you an email to confirm that your application was received and an FPL Project Manager will be assigned to your project within two days.
You will need your project or work request number to track a project within the Project Portal. If you don’t know the number, contact your FPL Project Manager or the nearest FPL Construction Office.
A project defines the construction work you want to complete with FPL. Each project can be tracked and managed using a project number. When you submit an application, your project is created.
A work request defines the specific work that needs to be completed in order to deliver the project. A project may contain one or many work requests and FPL will assign a unique number for each of them. All of the related work requests can be viewed when tracking and managing your project.
The phase of a work request defines the status of the work request and lists specific actions and requirements. There are three phases of a work request:
There are three stages of a project lifecycle within the FPL Project Portal:
The Project Dashboard provides a summary of all of your FPL projects. There are two tabs available on the dashboard:
After you submit an application, a project will be created and automatically added to your Project Dashboard. You may also add a project to your project dashboard if you click on the ‘Add to Dashboard' hyperlink after tracking any project or work request.
Adding a project to your dashboard provides an easy way to access and work with your projects. The dashboard organizes all of your active and completed work requests and projects in a single place, eliminating the need to search for individual work requests or projects using the track functionality.
The Member section displays the name and contact details of the FPL Project Manager assigned to the project or work request. If you submitted a project application and you are logged into your account, you will also see your contact information. If you added a project or work request to your dashboard you will only view the FPL Project Manager information.
Navigate to the Project and Work Request pages and select the ‘Members’ section on the right. There you will find a link to ‘Invite Member’. You’ll need to provide the users Email, Name, and Role for the project. Keep in mind that project administrators can see documents labeled as confidential in the Documents tab.
Project Members should be anyone on your team who needs to receive updates on FPL’s work in relation to project completion. Common project members are:
All documents related to a project or work request are visible on the Documents/Photos Tab on the Project and Work Request pages. This tab is located on the right side of the page below the members tab.
To upload a document, navigate to the Project and Work Request pages and select the Add Document link under the Documents/Photos tab. You will need to specify the document type, if the document is confidential, and what project or work request the document relates too. All document uploads have a limit of 10MB.
During the lifecycle of your project you may have to pay a construction invoice. A copy of your invoice is available from the Documents tab on the Project and Work Request pages – you may need to select the ‘Go to Documents’ link in order to see the bill and all other documents. Once the bill is ready to be paid, you’ll receive a new bill notification on your dashboard. It can take up to 24 hours from when the invoice(s) was generated for the bill to be ready to pay.
Take note of the Bill number and reference number related to your invoice. You’ll need this to get started.
To pay a bill go to the Western Union Speed pay portal and type in your bill and reference number.
Paying the bill will consist of three steps
Once payment is submitted, it can take up to 1-2 days for a payment to process.
At this time we don’t accept credit cards as a form of payment. You will need to have bank information available to submit a payment through Speedpay or you can mail in a check to the FPL mail facility as listed on your construction invoice document.